“Donor friction” is any unnecessary steps or inconveniences that cause the donor to postpone or possibly abandon the giving process. In many cases, donor friction arises as a subconscious influence and is nothing more than a donor’s instincts alerting them that they’ve reached a tipping point at which time the process is deemed too demanding to complete. Are too many confusing steps in your online giving forms causing donors to pause or abandon giving to your church or non-profit organization? If so, Paperless Transactions has created the ideal giving system called the Donor Portal which eliminates donor confusion, minimizes steps to give and even encourages repeat and recurring giving contributions.
With the PTC Donor Portal, your church or organization can provide church members and donors the ability to set up an account through an online giving system so that they don’t have to provide their payment information, such as a credit card or checking account number, each time they give. This allows the donor to go online at anytime to update their recurring giving donor profile information and revise the schedule, frequency or the amount of payments.
“Uncomplicated and effortless to manage, a secure
donor portal is the most efficient way to encourage
and guide recurring donations.”
Donors can access the Donor Portal from a unique link they receive via email after a
recurring giving donation profile has been established. Alternatively, donors can access the portal through a customized, one-click Donation Page.
Once the Donor Portal is accessed, the donor will be asked to create a password. No sensitive
information is displayed until a password is created. Once a password is entered, the donor receives a security email notifying them that their password has been set up. The donor is then provided a Donor Portal URL that grants them access to the portal anytime by simply entering their email address and password. Or they may also continue to use their unique donor link. If a user forgets their password, a “forgot password” link on the portal sends a security email prompting the user to reset their password.
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