Get Support

Hello. How can we help you?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Declined Transaction Response Codes

Response Codes

Each response includes a response code with a value between 0 and 2. 0 indicates a successful transaction. 1 indicates a communication error while 2 indicates a syntax error. Whenever a response code is greater than 0, the message field will be populated.  Below are syntax error response messages that originate in the BackOffice API.

PT104 - Refund amount specified exceeds refundable amount
PT107 - Security code required
PT110 - Invalid email address provided
PT113 - Invalid currency specified
PT116 - Invalid phone number provided
PT118 - Invalid name on account provided
PT122 - Incomplete address, please included all fields
PT125 - Invalid identification provided
PT131 - Authorization revoked
PT134 - The referenced transaction was not performed in test mode
PT137 - Authorization expired
PT140 - Invalid account number provided
PT143 - Invalid dollar amount specified
PT146 - Schedule date range must allow for at least one transaction to occur
PT161 - Request must include a valid authentication token
PT164 - ACH not supported
PT167 - The referenced profile could not be found
PT170 - Voids/refunds not allowed on this terminal
PT176 - Card brand not accepted
PT179 - Max transaction amount exceeded
PT182 - Operation not allowed from this IP Address
PT185 - The referenced transaction was performed in test mode
PT191 - The referenced transaction could not be found
PT194 - ID required
PT200 - Invalid routing number provided
PT203 - Invalid expiration date provided
PT212 - The account provided is not valid for testing
PT215 - Address required
PT218 - Invalid security code provided
PT221 - Invalid authentication key provided
PT227 - PIN required
PT230 - Invalid card number provided
PT233 - International transaction not supported
PT236 - Invalid track data provided
PT239 - The amount specified is greater than the amount available on this authorization
PT245 - Account information is required for creating a new profile
PT248 - Schedule cannot begin in past
PT251 - Duplicate request detected
PT257 - Terminal inactive
PT260 - Test accounts can only be used in test mode
PT263 - Function not enabled for this terminal
PT266 - Test profiles can only be used in test mode
PT269 - Test profile expected
PT272 - Profile inactive and cannot be modified
PT275 - Invalid MICR data provided
PT278 - Authorization already voided
PT281 - Transaction too old
PT283 - Currency does not match authorization
PT287 - Schedule end date cannot be before start date
PT290 - Metadata field not recognized
PT293 - Phone required
PT295 - Badly formed request
PT298 - Authorization not found
PT301 - Schedule must begin within one year
PT304 - Schedule not found
PT307 - Reader format does not match tender provided
PT310 - Testing disabled on terminal
PT313 - Request contains conflicting source information
PT316 - Docket cannot include duplicate dates
PT318 - Invalid reader format
PT321 - Source not valid for this operation
PT324 - Test schedule expected
PT327 - Test schedule not allowed
PT330 - Test authorization expected
PT333 - Test authorization not allowed
PT336 - Partial refund not allowed for payment type
PT339 - Country could not be determined
PT442 - Invalid schedule frequency
PT445 - Card brand not recognized
PT448 - Schedule has ended and cannot be modified
PT451 - Profile exclusive to its associated schedule
PT454 - An existing profile cannot be made exclusive
PT457 - Invalid or incomplete source provided
PT460 - Invalid partial source
PT463 - Address not valid
PT601 - Declined
PT603 - Declined. Contact financial institution
PT607 - Must call for approval
PT610 - Lost or stolen account
PT613 - Closed account
PT616 - Do not honor
PT701 - Bad account number provided
PT704 - Bad routing number provided
PT707 - Bad security code provided
PT710 - Bad expiration date provided
PT713 - Bad PIN provided
PT715 - Address verification failed
PT801 - Network busy. Please try again
PT803 - Gateway unavailable. Please try again
PT998 - Please contact support at
PT999 - An unexpected error has occurred